Our Service Philosophy – Exceeding Expectations
You will note from our History that Morgan McManus has been in practice for many years.
Our Mission Statement indicates that we strive to provide the highest possible standards of service. Our Service Profile has enabled us to put in place many systems to support that service. This has ensured the Growth of our Practice to suit our clients`requirements.
Our Charges are open and transparent. We aim to provide Value for Money.
The legal market is changing and we are about to see many new competitors – but we are absolutely sure that there is a place in the market for a firm that puts client service first. We have decided that our number one objective is to exceed our clients’ expectations 100% of the time.
We have put in place a number of initiatives to work towards this – perhaps most importantly asking our clients for feedback.
When we commence a File we send out to our client our Terms of Business – so that both sides are aware of their obligations.
When we complete a file we write to our client seeking feedback and asking what we can do to make our service even better.